Terms & Conditions

1. Who we are

KnowStash (“the service”, “we”, “us”) is operated by KnowStash S.R.L., a company registered in Romania. You can reach us any time at support@knowstash.ai. These terms are a contract between KnowStash S.R.L. and you, and apply to the website (knowstash.ai), the companion web app, and the KnowStash browser extension.

2. What the service does

KnowStash lets you fetch and index YouTube videos you choose (“stashing”), generate AI-written notes from them, organize those notes in a library, and set up monitors that repeat this automatically for searches, channels, or playlists you pick. The service is currently in beta: features may change, and occasional rough edges are part of the deal. We fix them quickly.

3. Your account

• You need an account (email + password, or Google sign-in) to use the service. Keep your credentials to yourself; what happens under your account is your responsibility.
• You must be at least 16 years old, and provide accurate information.
• One account per person. Don't share, sell, or transfer accounts.
• You can delete your account and its data at any time from the Account page, or by emailing us.

4. Credits, subscriptions, and prices

• Usage is metered in credits. Credits are a prepaid unit of usage, not money: they are non-transferable, hold no cash value outside the service, and can't be exchanged between accounts.
• Credits do not currently expire. We may introduce expiry periods in future; if we do, they will be published on the pricing page and notified to you by email at least 30 days before they take effect, and they will apply only to credits granted or purchased after that date. Credits already in your balance keep the terms they were bought under. Signup and quest credits are granted free; further credits come from one-time top-ups or monthly subscriptions, as described on the pricing page.
• The price of every action is shown in the app before you run it, and a per-action spend history is always available in your account.
• Subscriptions renew monthly and grant their credit bundle each period. You can cancel at any time: your plan and its credits remain until the end of the paid period, and remaining credits are kept after that. Upgrades take effect immediately (prorated); downgrades take effect at the next renewal.
• Current prices are introductory while the service is in beta and may change; changes never apply retroactively to credits you already hold, and subscription price changes are announced before your next renewal.

5. Payments

Payments are processed by Paddle, acting as merchant of record. Paddle runs the checkout, stores payment details, applies VAT or sales tax, and issues invoices. Your card details never reach our servers. By purchasing you also accept Paddle's checkout terms. Purchased credits appear in your balance within moments of the payment confirming; if they ever don't, we make it right. just write to us.

6. Refunds

Every purchase is covered by our refund policy, headlined by a 30-day money-back guarantee. Statutory rights, including EU consumer withdrawal rights, remain unaffected.

7. Fair and acceptable use

• Use the service for its purpose: turning videos you have legitimate access to into notes for yourself (or your team, on a team arrangement).
• Don't attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the service, and don't resell it or offer it as your own.
• Don't use the service to violate any law or the rights of others, or to generate content designed to harass or defame.
• Your use of YouTube through KnowStash must also respect YouTube's own terms of service.
• We may throttle or suspend accounts that abuse the service or its pricing; we'll always tell you why.

8. Your content and your notes

• Your notes belong to you. We claim no ownership over the notes, prompts, collections, or anything else you create.
• You grant us the limited licence needed to operate the service: storing and processing your content, and passing the relevant material to our AI providers to generate the notes you request.
• If you share a note with a public link, anyone with the link can read it until you revoke it.

9. AI output: a candid note

Notes are written by AI from the video's content. They are usually excellent and occasionally wrong: models can mishear, compress too aggressively, or state things with confidence that the video didn't quite say. Verify anything important against the source. Notes are not professional, financial, medical, or legal advice, including notes generated from finance or news channels.

10. Third-party content

Videos on YouTube belong to their creators. KnowStash processes them at your request to produce notes for your own use; we are not affiliated with, or endorsed by, YouTube or Google, or any channel mentioned in our examples. If you are a rights holder and believe content is being misused through the service, contact support@knowstash.ai and we'll respond promptly.

11. Availability and changes

We aim to keep the service up and reliable, but it's provided without an uptime guarantee: dependencies (YouTube, AI providers, payment and cloud infrastructure) can hiccup. We may add, change, or retire features; if a change materially reduces what a paid plan gives you, we'll tell you before it lands and you can cancel with a refund of the unused period.

12. Termination

You can leave at any time (Account → delete data, or email us). We can suspend or terminate accounts that breach these terms, with notice explaining why unless the breach makes that impossible. Sections that by their nature outlive the contract (ownership, liability, governing law) survive termination.

13. Liability

To the extent the law allows: the service is provided “as is”; we are not liable for indirect or consequential damages; and our total liability for claims arising from the service is capped at the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that can't legally be limited, or your mandatory statutory rights as a consumer.

14. Governing law

These terms are governed by the laws of Romania. If you are a consumer in the EU, you also keep the protections of the mandatory consumer law of the country you live in, and you may bring disputes before your local courts. The European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr.

15. Changes to these terms

We'll update these terms as the service evolves. For material changes we'll notify you (email or an in-app notice) before they take effect; continuing to use the service after that means you accept the new terms. The “last updated” date at the top always tells you the current version.

16. Contact

KnowStash S.R.L., Romania · support@knowstash.ai