Refund Policy

1. The 30-day money-back guarantee

Any purchase (a credit top-up or a subscription payment) can be refunded in full within 30 days of the charge. Just email support@knowstash.ai from the address on your account (a receipt or the rough purchase date helps but isn't required). This applies even if you've already spent some of the credits. we'd rather part as friends.

The KnowStash Chrome extension itself is free to install and contains no purchases. credits and subscriptions are bought only on knowstash.ai, so this policy covers everything you can ever pay for.

2. How refunds are processed

Payments run through Paddle, our merchant of record, so refunds do too: we confirm your request (normally within two business days) and Paddle returns the money to your original payment method. Banks typically show it within 5–10 business days. Refunded purchases have their credits removed from the balance, and a refunded subscription payment ends that subscription period.

3. Subscriptions and cancelling

• Cancelling is not a refund request, and doesn't need one. Cancel any time under Account → Billing: you keep your plan and its credits until the end of the period you've paid for, no further renewals happen, and remaining credits never expire.
• Want the last payment back too? That's the 30-day guarantee above. Just ask within 30 days of the charge.
• Upgrades are prorated at purchase time; if an upgrade was a mistake, the same guarantee covers it.

4. EU withdrawal right

If you're a consumer in the EU, you have a statutory 14-day right of withdrawal on digital purchases. Our 30-day guarantee is deliberately broader, and using it never waives your statutory rights. They apply in full alongside this policy.

5. Fair play

The guarantee exists so trying KnowStash is risk-free, not as a way to run large workloads for free on a loop. Repeated cycles of buying, spending heavily, and refunding may lead us to decline further refunds beyond your statutory rights. we'll always tell you before that ever happens.

6. Free credits

Signup and quest credits are free and carry no cash value. There's nothing to refund, only to enjoy.

7. Contact

KnowStash S.R.L., Romania · support@knowstash.ai